North Carolina mediation training certified mediator service alternative dispute resolution







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    CLE Credits
North Carolina mediation training certified mediator service alternative dispute resolution

Course Description

CONFLICT RESOLUTION THEORY
Coping with Conflict, Making up and Changing our minds.

COMMUNICATION SKILLS
Well Formulated Questions and Summary Statements.

NEGOTIATION THEORY AND PRACTICE
Positional and Interest Based Bargaining

PROBLEM SOLVING SKILLS
Creating Options for Mutual Gain.

MODELS OF THE NEGOTIATION PROCESS
Traditional Bargaining, Joint Problem Solving, and Achieving Understanding.

RECURRING PROBLEMS IN TRADITIONAL BARGAINING
Settlement Conference Clichés

INTERPERSONAL DYNAMICS IN MEDIATION
Perception and Memory, Personality Preferences, Communication
and Problem Solving Skills

DECIPHERING THE LANGUAGE OF NUMBERS
Communicating Intentions in Traditional Bargaining

NEGOTIATIONS IN REAL LIFE
Simulated Negotiations in Role Play

 

During the Course, you will:

LEARNNegotiation Theory and Process
PARTICIPATEIn Small Group Discussion and Simulated Settlement Conferences
OBSERVE Experienced Negotiators Conducting Settlement Conferences
DEVELOP Skills in Communications and Negotiations


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