| Book | Author |
| The Mediation Process | Christopher W. Moore |
| The Promise of Mediation | Robert A.B. Bush & Joseph Folger |
| When Talk Works: Profiles of Mediators | Deborah M. Kolb and Associates |
| Getting to Yes: Negotiating Agreement Without Giving In | Roger Fisher & William Ury |
| Getting Past No: Negotiating With Difficult People | William Ury |
| Getting Ready to Negotiate | Roger Fisher & Danny Ertel |
| Getting Together: Building Relationships As We Negotiate | Roger Fisher & Scott Brown |
| You Just Don't Understand | Deborah Tannen, Ph.D. |
| Talking From 9 to 5 | Deborah Tannen, Ph.D. |
| In A Different Voice | Carol Gilligan |
| Games People Play | Eric Berne |
| The Magic of Rapport | Jerry Richardson |
| The Human Factor at Work | Eric Oliver |
| Influencing With Integrity | Genie Z. Laborde |
| Control Theory | William Glasser |
| Wired for Conflict | Sondra S. Vansant |
