30 May 2009
Making Money Talk, J. Anderson Little
The Mediation Process, Christopher W. Moore
The Promise of Mediation, Robert A.B. Bush & Joseph Folger
When Talk Works: Profile of Mediators, Deborah M. Kolb and Associates
Getting to Yes: Negotiating Agreement Without Giving In, Roger Fisher & William Ury
Getting Past No: Negotiating With Difficult People, William Ury
Getting Ready to ...