- Making Money Talk, J. Anderson Little
- The Mediation Process, Christopher W. Moore
- The Promise of Mediation, Robert A.B. Bush & Joseph Folger
- When Talk Works: Profile of Mediators, Deborah M. Kolb and Associates
- Getting to Yes: Negotiating Agreement Without Giving In, Roger Fisher & William Ury
- Getting Past No: Negotiating With Difficult People, William Ury
- Getting Ready to Negotiate, Roger Fisher & Danny Urtel
- Getting Together, Building Relationships As We Negotiate, Roger Fisher & Scott Brown
- You Just Don’t Understand, Deborah Tannen, Ph.D.
- Taking From 9 to 5, Deborah Tannen, Ph.D.
- In A Different Voice, Carol Gilligan
- Games People Play, Eric Berne
- The Magic of Rapport, Jerry Richardson
- The Human Factor at Work, Eric Oliver
- Influencing With Integrity, Genie Z. Laborde
- Control Theory, William Glasser
- Wired for Conflict, Sondra S. Vansant